Archive for the ‘Listening & Monitoring’ Category

Courtesy of E Releases

Media relations 2.0 is real.

I say this because I found perfect evidence today. Social Car News, one of the automotive blogs under High Gear Media, published a post on Feb 18. The post questioned Jeep’s recent celebration as the “first domestic automotive brand with more than 1 million Facebook fans“, because Ford Mustang and Chevrolet Camaro already hit the record before Jeep. Joel Feder, the author asked: “Is Jeep splitting hairs when it comes to Facebook Fans?

So far the post only attracted 57 views. Not really impressive. However, the only two comments surprised me a lot based on the people who left those comments.

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social_media_sentiment

Sentiment is the “It” girl in social media monitoring.
In the circle of social media, we do monitor everything, but sentiment is the one we cannot afford to ignore or forget. After all, no brand or marketer likes to hold a Twitter bomb when it’s already ignited. We monitor the sentiment so we can immediately jump in to save the negative conversations. My question here is:

“How do we find those ‘bombs’ in the jungle of social media?”

Recently I’ve been learning and practicing online monitoring by experimenting with a variety of monitoring tools. Here are my current thoughts on finding social media “bombs”:

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Volvo is unique. It is the automobile brand that persistently pursues safety technology and innovates. It is also the trustworthy brand that offers premium value to consumers. In United States, Volvo is known as “Mom’s car” because of the maximized protection it gives to families. Important as tradition is, transformation is inevitable and irresistible. Volvo faces fierce competition while it still has potential to grow and expand. In this proposal, I have analyzed Volvo and designed a package of social media marketing strategies for Volvo. Here are my final proposal slides and text descriptions.

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Onlyinjeep_logo(Courtesy of Cartype)

Jeep is special. Among all the automotive brands I pay attention to, Jeep is the one with distinctive characters. “Tough”, “manly”, “extreme”, “fun”… People associate these concepts with Jeep naturally. And because of these characters, it is challenging and intriguing to monitor the brand. Here are my insights and suggestions for Jeep’s listening and monitoring strategy.

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